My sister is the person that demonstrates the most effective communication as I can see. She is a Childcare Center Director and has a staff of about twenty teachers and around one hundred families that attend her center. To be able to handle all of the varying personalities, beliefs, and desires for children she must put on a different "hat" each time she is communicating with others. She also has to report to administrators in a successful hospital which oversees the center. When I ask her how she does it, she responds stating that it is what she was made to do and it is her passion to help others. But the reason she is successful is because she is open and honest with everyone she interacts with and she maintains the policies and ethical standards of her center. When issues arise, she does not hide the truth but rather faces it head on and reports how the issue will be resolved. Even in her personal life, she is able to effectively communicate with those around her. She again faces issues head on. She researches issues that need facing and she brings the new knowledge with her as best as she can when communicating with her children's teachers and principals. She stands up for what she believes in and communciates her role as a professional, mother, and friend. She is the most effective communicator I have witnessed and I look up to her commendable abilities.
Terri,
ReplyDeleteThank you for your post. I know that your sister has a challenging but wonderful job. I like your comment about wearing a different hat because just like being an effective teacher to be an effective communicator we may have to wear a different hat depending on who we are communicating with.
Terri,
ReplyDeleteI also believe honesty is so important in communication. When issues arise they are more quickly and easily resolved when the work environment acknowledges problems will occur and the sooner the supervisor knows the better the outcome. Your sister has undoubtly created a communication culture that inspires trust for families and staff.